Help - General Information
In an effort to provide the best possible support to schools and individuals using SRA/McGraw-Hill's TechKnowledge, several support mechanisms are available to users. The support mechanisms will provide users access to any additional information you may need to set up and maintain the application.
Product Ordering and Order Status
For product ordering and questions regarding order status, customers can contact SRA/McGraw-Hill Customer Service at 1-888-772-4543 or through the Customer Service link at www.sra4kids.com.
Product Support
Technical Support is available toll free at 1-800-678-2747, or online at http://www.epgtech.com/contact/index.html. Our Support Specialists are available to serve you from 8:00 AM to 6:00 PM EST, Monday through Friday, except for major US holidays.
When you contact Technical Support, please provide the following information: Your name, school name, phone number, and email address; a description of the problem or error message; the computer type, model, and memory configuration; and the Operating System.
To test the configuration of your computer, click here. Macromedia Flash is required for SRA TechKnowledge. To test to see if you have Flash, click here.
| To install Shockwave, click the button below. | To install Flash, click the button below. | To install Acrobat Reader, click the button below. |
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Minimum Requirements
To view the minimum technical requirements for SRA TechKnowledge, click here for an Acrobat PDF file download.
User Guides
User Guides are available in Adobe PDF file format. Click here to download the User Guides for the different versions of SRA TechKnowledge.
Downloadable Software Updates
To download periodic updates for the LAN version of TechKnowledge, click here.